Customer Support
Fair Deal Music has the best service you can get from musical instrument shops
Contact Us
There are several ways you can get in touch.
Telephone
The best thing to do is to call us directly on 0121 554 5288 Monday to Friday from 9 am to 5 pm.
To call our physical music store in Birmingham city centre call 0121 643 1685 Monday to Saturday from 9.30 am to 5.30 pm and Sunday between 11 am and 4 pm.Email
Drop us an email with your query at sales@fairdealmusic.com. or just send us a message.Skype
Get in contact by Skype: FAIRDEAL WAREHOUSE.Visit our Birmingham Shop
Come and see our Store in the Birmingham City Centre.The Warehouse.
If for any reason you need to visit or return any goods, our warehouse facilities address is:
Fairdeal Music Ltd
Unit 8 Hockley Industrial Estate, Pittsford Street
Birmingham
B18 6PTUnited Kingdom.click here for a map.
Price Match
We continuously strive to be the best musical instrument store with the lowest prices.
If you find a better price on any of our products advertised elsewhere contact us so that we can match or beat that price.
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Payments
For your convenience we offer Credit/Debit Card (Including MasterCard, Maestro, Visa, Solo and Switch), PayPal, Cheque, Postal Order and Google Wallet transactions.
For your security se use PayPal 3D Card Security, including Verified by Visa and MasterCard SecureCode.
No matter how you decide to pay, it is always easy and safe. If you want to use another payment method, please contact us.
Delivery Information
Shipping Cost
We offer free UK Mainland Delivery for every item.
For any other shippings the cost is variable. We will inform you about the delivery times and shipping costs.Shipping Process
Once you have placed the order, we'll check if we have the item in our warehouse or in our store. An item in our shop may take one day more to be delivered.
Then our experts will check the item is in perfect condition and our dispatch team will proceed to pack it if is necessary to be sure that is going to be delivered without any damage.
You will receive an e-mail confirming the product is on its way. In UK Mainland orders you should receive the product next working day, as we use next day delivery.Our Couriers
Depending on the price and the size of the item we use three different postal services:- Royal Mail 1st Class for small items that can be delivered into your mail box.
- Royal Mail 1st Class Signed for medium items. You will receive your tracking number by e-mail so you can track your item easily at Royal Mail.
- Interlink Express for bigger items. You will receive your tracking number by e-mail. You can track your item and see when is going to be delivered (1 hour window) on Interlink Express the same morning of the delivery (when the item arrives to their depot).
If you have any doubt, please take a look to our FAQ or contact us.
We look forward to serving you and to continuing to deliver the best customer support to all of our customers worldwide!
