Top Frequently Asked Questions
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What happens if my order hasn't turned up?
If you're order hasn't arrived within the estimated time period please call customer support on 0121 554 5288. If you can't call for any reason contact us. We will be able to track your order and provide a solution. back to top
What happens if there is a fault with my item?
If you receive an item that is faulty or you discover a manufacturing fault within 6 months of receiving it you should call us immediately. We will arrange for a courier to collect the item or advise you on how to return it. We ask for the faulty item to be sent back in its original packaging, or packed safely in a box with padding to avoid further damage to the item. We may then replace or repair the item, depending on the circumstance.
For more information see our Refund Policy. back to top
There is a stand or accessory in the product picture but none came
Before you commit to buying a product, please read the item description. There you will find details of what is sold alongside the item. We aim to keep our product photos as accurate as possible, but in some instances stands or accessories are needed to display the item correctly. If you are in doubt, phone us on 0121 554 5288. back to top
How do I know if my order has been sent?
You will have received an email with the confirmation that your order has been dispatched. This email may contain tracking information. If you have any doubts please phone us on 0121 554 5288. back to top
I missed the delivery of my order, what happens now?
Please check your dispatch confirmation email for details of how your order has been sent.
For deliveries where Royal Mail 1st Class Recorded Delivery has been used, the postman will leave a card and the item will be available for collection at your local delivery depot. Failure to collect the item in 7 days will result in the item being returned back to us.
For deliveries where Interlink Express has been used, the courier will attempt the delivery on two separate days and leave a calling card. If the item is not successfully delivered it will be returned back to the local Interlink depot where it will remain for a further 7 days and if not collected will be returned back to us.
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My order has been returned to Fair Deal Music, what happens now?
Orders that have been returned to Fair Deal Music because the courier could not complete the delivery will be treated on a case by case basis. We may ask you to contribute to the cost of arranging another delivery.
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We look forward to serving you and to continuing to deliver the best service in the Music Retail Shop industry!
The Fair Deal Music team